TERMS & CONDITIONS

Wood Prints

  • A5 Board Prints - 2 weeks

  • A4 Board Prints - 2 weeks

  • A3 Board Prints - 3 weeks

  • A5 Character Prints - 2 weeks

  • A4 & A3 Character Prints - 3 weeks

  • A4 & A3 Split Board Prints - 3 weeks

  • A3,A2 & A1 Signature Board Prints - 2 weeks

 

Custom Carvings

  • 400mm & 700mm 21st Key/Milestone/Plaque Carvings - 4 weeks

  • 1st Milestone Carvings - 4 weeks

  • 1000mm 21st Key Carvings - 6 weeks

  • Shield Carvings - 6 weeks

 

Logo Designs

  • Option 1 - Minimum 3 weeks

  • Digital Designs - 1-2 weeks

Wood Prints

  • Please refer to Lead Times before you place an order to prevent risk of you ordering for a date under our current lead times

  • We aim to send out pieces approx 5 days if within NZ or approx 10 days if it’s an International order before the required date. If you wish for it to arrive earlier please enter a date well before the event you’re ordering it for so it has enough time to get delivered without risk of delays

  • We offer delivery within the Central Wellington Region at a cost, no pick-ups

  • Please be aware to send through good quality photos to ensure out best work is done for your design

  • A rough draft will be emailed through a few days after order is confirmed for approval, too many changes may delay lead time but will work with you to get the design you want

  • Please proof read all texts sent to be added to print to avoid any errors, we are not responsible for any spelling/grammar errors as we copy exactly what we are sent

 

Custom Carvings

  • Please refer to Lead Times before you place an order to prevent risk of you’re ordering for a date under our current lead times

  • We aim to send out pieces approx 5 days if within NZ or approx 10 days if it’s an International order before the required date. If you wish for it to arrive earlier please enter a date well before the event you’re ordering it for so it has enough time to get delivered without risk of delays

  • We offer delivery within the Central Wellington Region at a cost, no pick-ups

  • Please be aware to send through a good quality photo (if included) to ensure best results, will be permanently fixed to carving so cannot be changed once confirmed

  • A rough draft will be emailed through a few days after order is confirmed for approval, too many changes may delay lead time but will work with you to get the design you want

  • Please proof read all texts sent to be added to print to avoid any errors, we are not responsible for any spelling/grammar errors as we copy exactly what we are sent

 

Logo Designs

  • Designing process begins (including any rough drafts) after deposit/payment is made

  • All Final edits to be sent via Dropbox link for you to download

  • Correspondence to be done through email for any follow ups or design approvals 

Terms of Use

This website (www.tributecustomarts.com) is operated by Tribute Custom Arts (NZBN: 9429050194414) referred to or mentioned as “we”, “our” or “us” on this website

 

If you access and/or use our Site, you are taken to have agreed to these terms of use. Please read these Terms carefully – if you don’t agree to them, then you must cease using our Site immediately.

 

We may, at any time and at our discretion, vary these Terms by publishing the varied terms on our Site. We recommend you check our Site regularly to ensure you are aware of our current terms. Materials and information on this Site are subject to change without notice

 

General Ts & Cs

When placing an order with us using our website (www.tributecustomarts.com), you acknowledge that you are 18 years or over.

 

We reserve the right for any compensation from Parent/Guardian if any orders placed by a minor result in losses/damage and standard refund conditions apply if you wish to cancel your order

 

You must provide us with your full legal name and current details when using our services

 

If a product is purchased with incorrect pricing or wrong postage option selected, we reserve the right to cancel your order or send Invoice to email you entered for the rest of the payment required. We will be in contact with you with instructions to reorder if need be

 

All prices shown on our website (www.tributecustomarts.com) are in NZD Currency with GST already included

 

We reserve the right to change any prices on our website at any time without notice

 

Warranty

All applicable products come with a 3 months warranty under the Consumer Guarantees Act 1993

 

Copyright

The contents of this website are the copyright of Tribute Custom Arts and it’s respective owners. Any use of any material on this website other than for personal/non-commercial use will result in legal action

Disclaimer

All designs/photos/materials contained on this website is protected by copyright. You must not use, copy, modify, transmit, store, publish or distribute any material on this website or create any other material using materials shown on this website

 

The use of the website material is at your own risk. We are not responsible for any consequences arising from your use of any content contained on this website. The products contained in this website may be the subject of other intellectual property rights owned by third parties. No license is granted in respect of those intellectual property rights other than as set out in these Terms and Conditions.

Registered trademarks and logos must not be used or modified in any way without obtaining our prior written consent

 

Tribute Custom Arts takes reasonable care to ensure that all facts and information provided in this website are accurate and reasonable, neither we nor any of our employees, to the fullest extent permitted by law, will be responsible for errors or misstatements or be liable whether in contract, tort (including negligence) or otherwise for any loss or damage caused (whether direct, indirect, consequential, special, or loss of profits)

Carvings & Wood Prints

  • If your circumstances change 72 hours after confirming your order and you’ve done a full payment, we can refund 50% of your total purchase. Deposits cannot be refunded

  • As these are custom items that we cannot restock or resell, we do not process full refunds

  • If you purchased with Afterpay, we will issue a Partial Refund of 50% and Afterpay will adjust your payments accordingly. For full Ts & Cs please visit their website for their refund help page

 

Posters, Books, Stickers

  • Please notify us within 24 hours if you change your mind about your purchase and wish to cancel your order

  • Please note return postage will be at your cost

  • Payment made when item is returned/posted. No refunds processed if returned damaged, signs it’s been used or wear

  • No refunds for any ‘custom’ items where we have added a name etc as these cannot be restocked or sold

 

Logo/Designs

  • If your circumstances change 72 hours after confirming your order and you’ve done a full payment, we can refund 50% of your total purchase. Deposits cannot be refunded

  • If you purchased with Afterpay, we will issue a Partial Refund of 50% and Afterpay will adjust your payments accordingly. For full Ts & Cs please visit their website for their refund help page

 

If by any chance we cannot complete an order due to an unforeseen issues on our end, you will notified that you’ll be eligible for a full refund

 

Postage delays are out of our control and not grounds for a refund, please refer to our Lead Times and recommend planning ahead to allow sufficient time for your item to arrive

 

We do not cover any damage to your item if we are not notified within 48 hours of you receiving your product. (Based off postage tracking record)

 

You are responsible for inspecting your item for damage as soon as it arrives to ensure there is no damage

 

If you receive your order and it shows signs of tampering/damage, please take as many photos as you can of the package it came in and of the product itself them email us at admin@tributecustomarts.com immediately so we can start the process to replace if applicable

 

Please note that any damage while in transit is out of our control so it is not grounds for a refund, however an agreement can be reached and replacement/repair can be done at a fraction of the cost

 

We respect your privacy and understand protecting your personal information is important. Our Privacy Policy sets out how we will collect and handle your personal information

 

www.tributecustomarts.com uses 3rd party services to encrypt your personal details when using this website. We take no responsibility in respect of the strength or effectiveness of that encryption and accept no responsibility for events arising from unauthorised access of the information you provide to this website

 

Tribute Custom Arts is the owner of the copyright and other intellectual property rights in the material contained on our website. Any use of the materials on this website, including reproduction for any purposes, modification, distribution, or republication, without prior written permission of is strictly prohibited

 

All images on the Website may not be copied, reproduced or edited in any form without prior written approval from us

 

Any design/digital edits shown as products are the property of Tribute Custom Arts. This includes any designs carried out as a result of an order or modified from a reference supplied by the customer, business or organization

 

By acknowledging these terms you also give permission to Tribute Custom Arts to use these designs/final product images including any photos you have provided and likeness in all forms for advertising, portfolio, stock photography, re-editing and all other lawful purposes. You understand that you are not entitled to any compensation as a result

 

However if you do not wish for any of these mentioned above to be shared for personal reasons, please reach out and an agreement can be reached by both parties